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Below is a list of frequently asked questions related to Commercial Monitors.  If your question is not answered in this section, please feel free to ask your question by contacting us.  

QUESTIONS                                                                      

Can you source an advertisement copy for me?
If you need to locate a copy of an advertisement, please use the AdSearch request form here.

Can you alert me to new campaigns as they launch?
With our AdAlert service, you can be alerted hourly, daily, weekly or once a month to new creative executions.

Can you send me a competitors creative when they launch?
Our AdExpress service is a standing order to send you competitive advertising automatically as soon as launch.

I really need a monthly compilation for our client WIP meetings?
Get all the creative for a brand of advertiser monthly in a format you can use in your meetings.  See our AdCompile service details.

Can I view a demo of your service?
Please contact our office to organise a teledemo.

How does Commercial Monitors increase productivity?

We efficiently consolidation of creative content management into a common platform for an organisation to share.  This leaves you to focus on the important issues at hand.

Can I customise the front end interface?
Commercial Monitors can customise our AdReview service including a fully customised brand specific interface developed to suit your organisation.

What company/organisation size are our services best suited?
Commercial Monitors have created services for an individual through to small and large organizations.   We can send email alerts, manage sub sites or full organisational Intranet, or provide access to our standard online solutions.   Whether for an individual or an entire organisation, our products can be accessed on an ad hoc or enterprise level agreement.

How do I change my AdAlert to be more specific?
Simple.  Go to the Profile section and complete the AdAlert details.   If you wish to discuss your brief, contact  directly who will update your profile and ensure you receive an AdAlert specific to your needs.   Commercial Monitors can be reached by email
or call (03) 9555 9850 during office hours.

Why does my log password not work?
AdReview security does not provide the ability to share passwords.  Each individual must register and use their own access details.   It is crucial to use the LOG OUT function at the bottom of the left hand menu.  If you fail to LOG OUT, your access will be restricted for a period of 4 hours unless you contact Commercial Monitors to reset your password.   You can do so by
sending an email to Commercial Monitors.

If I have trouble playing the creative audio and video files from AdReview, can I download the files to my PC?
Absolutely.  All download buttons allow the ability to right click your mouse and save the creative file to your PC.   This both provides clearer replay and the ability to forward to colleagues for review.

What do I need to access creative online?
Our online services work best with Internet Explorer Version 6+, uses Windows Media Player 9 and a sound card with speakers.  Both of these applications can be obtained from the Microsoft web site.    Sound cards are standard for most PCs, or can be installed from little as $30.  Please consult your network administrator before installing applications or hardware.

Why can't I share passwords with a colleague?
Shared passwords have in a few cases resulted in unexpected charges for usage that the original password holder was not responsible for or aware of.  By keeping your password secret, it ensures no surprises charges and allows accurate tracking of your personal site usage leaving your ViewList and OrderList activities specific to you.

 

  q  Feedback



"fantastic service you have provided over the past couple of months... you have been more than helpful and provided a very professional service"
Federal Govt Agency


"If only I was as efficient as you guys, I might get out of here a lot earlier at night!"
Multinational Advertising Agency

"Thank you very much for your prompt service and all your assistance - especially when I had so little information"
State Govt Agency


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