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FAQ
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Below is a list of frequently asked
questions related to Commercial Monitors. If your question
is not answered in this section, please feel free to ask your
question by
contacting us.
QUESTIONS
Can you source an advertisement copy for me?
If you need to locate a copy
of an advertisement, please use the
AdSearch request form here.
Can you alert me to new campaigns as they launch?
With our
AdAlert service,
you can be alerted hourly, daily, weekly or once a month to new
creative executions.
Can you send me a competitors creative when they launch?
Our
AdExpress service is a standing
order to send you competitive advertising automatically as soon
as launch.
I really need a monthly
compilation for our client WIP meetings?
Get all the creative for a brand of advertiser monthly in a
format you can use in your meetings. See our
AdCompile service
details.
Can I view a demo
of your service?
Please contact our
office to organise a teledemo.
How does Commercial Monitors increase productivity?
We efficiently
consolidation of creative content management into a common
platform for an organisation to share. This leaves you to
focus on the important issues at hand.
Can I customise
the front end interface?
Commercial Monitors can customise our
AdReview service including a fully
customised brand specific interface developed to suit your
organisation.
What company/organisation size are
our services best suited?
Commercial Monitors have created services for an individual
through to
small and large organizations. We can send email
alerts, manage sub
sites or full organisational Intranet, or provide access to
our standard online solutions. Whether for an
individual or an entire organisation,
our products can be
accessed on an ad hoc or enterprise level agreement.
How do I change my AdAlert to be more
specific?
Simple. Go to the Profile
section and complete the
AdAlert details. If you wish
to discuss your brief, contact directly who will update your
profile and ensure you receive an AdAlert specific to your
needs. Commercial Monitors can be reached by
email
or
call (03) 9555 9850 during office hours.
Why does my log password not work?
AdReview security does not provide the
ability to share passwords. Each individual must
register and use their own access details. It is crucial to
use the LOG OUT function at the bottom of the left hand
menu. If you fail to LOG OUT, your access will be
restricted for a period of 4 hours unless you contact Commercial
Monitors to reset your password. You can do so by
sending an email to Commercial
Monitors.
If I have trouble playing the creative audio and video files
from AdReview, can I download the files to my PC?
Absolutely. All download buttons allow the ability to right
click your mouse and save the creative file to your PC. This
both provides clearer replay and the ability to forward to
colleagues for review.
What do I need to access creative online?
Our online services work best
with Internet Explorer Version 6+, uses Windows Media Player 9
and a sound card with speakers. Both of these applications can
be obtained from the Microsoft web site. Sound cards are
standard for most PCs, or can be installed from little as $30.
Please consult your network administrator before installing
applications or hardware.
Why
can't I share passwords with a colleague?
Shared passwords have in a few cases resulted in unexpected
charges for usage that the original password holder was not
responsible for or aware of. By keeping your password secret,
it ensures no surprises charges and allows accurate tracking of
your personal site usage leaving your ViewList and OrderList
activities specific to you.
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Feedback |
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"fantastic service you have provided over the past
couple of months... you have been more than helpful and
provided a very professional service"
Federal Govt Agency
"If only I was as efficient as you guys, I might get out
of here a lot earlier at night!"
Multinational Advertising Agency
"Thank you very much for your prompt service and all
your assistance - especially when I had so little
information"
State Govt Agency |
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